Privacy Policy

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction details
• Order history
• IP address and browser/device information
• Website usage and analytics data
• Any other information you provide when contacting us or submitting forms

We collect information when you:

• Purchase products from our website
• Create an account
• Subscribe to our newsletter or marketing communications
• Submit enquiries via forms
• Contact our customer support team
• Browse our website using cookies and analytics tools

We may use your personal information to:

• Process and fulfil your orders
• Deliver purchased products
• Provide customer support
• Respond to enquiries and requests
• Improve our website, services, and customer experience
• Send marketing communications and promotions (where consented)
• Prevent fraud and maintain website security
• Comply with legal obligations

All payments are processed securely through trusted third-party payment providers. Neurotonics does not store your full credit/debit card information on our servers.

Payment providers may include:

• Stripe
• Apple Pay
• Google Pay
• Other secure payment gateways integrated into our website

We use cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyse traffic and website performance
• Personalise your shopping experience
• Support marketing and advertising efforts

You can disable cookies through your browser settings, however some parts of the website may not function properly.

We may share your information with trusted third parties where necessary, including:

• Payment processors
• Shipping and fulfilment providers
• Website hosting providers
• Marketing/advertising platforms
• Analytics providers

We only share information necessary for these providers to perform their services.

By subscribing to our mailing list, you consent to receiving promotional emails, offers, and updates from us.

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no internet transmission is ever completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you or request corrections if it is inaccurate or outdated. To do so, contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed of any updates.

If you have any questions, concerns, or privacy-related requests, please contact us:

Email: support@neurotonics.com.au